Data Deletion & Retention Policy

Last Updated: January 2026

This policy explains how PhotoReflect LLC handles data deletion requests and our data retention practices for the Event Gallery service.

1. Your Right to Delete Your Data

You have the right to request deletion of your personal data at any time. We provide multiple ways to delete your data depending on what you need:

• Delete specific galleries: Remove individual galleries and their photos
• Delete your entire account: Remove all your data from our systems
• Request data export: Download a copy of your data before deletion

2. How to Delete Your Account

2.1 Self-Service Deletion

You can delete your Event Gallery account by following these steps:

1. Log in to your account at eventgallery.com
2. Navigate to your Account Settings
3. Click "Delete Account" at the bottom of the page
4. Confirm your decision when prompted

2.2 Requesting Deletion via Support

If you cannot access your account or prefer assistance, you can request deletion by contacting us:

• Email: support@photoreflect.com
• Phone: 866-554-2344

Please include the following information in your request:

• Your account email address
• Your business/studio name
• Your gallery subdomain (e.g., yourstudio.eventgallery.com)
• Confirmation that you want to delete your account

We will process your request within 30 days and send confirmation when complete.

3. What Gets Deleted

When you delete your account, we remove the following:

Data Type	Deletion Timeline
Account profile information (name, email, business name)	Within 30 days
All uploaded photos and galleries	Within 30 days
Gallery settings and customizations	Within 30 days
Client access lists and permissions	Within 30 days
Backup copies	Within 90 days

4. What We May Retain

Certain information may be retained even after account deletion for legal and business purposes:

Data Type	Retention Period	Reason
Billing and transaction records	7 years	Tax and accounting requirements
Communications related to disputes	Until resolved + 3 years	Legal protection
Anonymized analytics data	Indefinitely	Service improvement (not linked to you)
Legal hold data	As required by law	Legal compliance

5. Data Retention for Active Accounts

While your account is active, we retain your data as follows:

5.1 Photos and Galleries

• Active galleries: Retained indefinitely while your subscription is active
• Deleted galleries: Removed from our servers within 30 days
• Trash/Recently deleted: Recoverable for 30 days, then permanently deleted

5.2 Account Information

• Profile data: Retained while account is active
• Activity logs: Retained for 12 months
• Login history: Retained for 6 months

5.3 Expired/Cancelled Subscriptions

If your subscription expires or is cancelled:

• Your account remains accessible in read-only mode for 30 days
• You can download your photos during this period
• After 30 days, photos may be deleted (we'll notify you first)
• Account information is retained for 90 days in case you reactivate

6. Deleting Specific Data

6.1 Deleting Individual Galleries

To delete a specific gallery without deleting your entire account:

1. Log in to your Dashboard
2. Navigate to the gallery you want to delete
3. Click the Settings or Menu icon
4. Select "Delete Gallery"
5. Confirm deletion

Deleted galleries are moved to trash and permanently deleted after 30 days.

6.2 Deleting Individual Photos

To delete specific photos:

1. Open the gallery containing the photos
2. Select the photos you want to delete
3. Click "Delete" and confirm

7. Social Media Data

Event Gallery does not store personal data from your social media accounts on our servers. If you've used social sharing features:

7.1 Facebook

To remove Event Gallery access to your Facebook data:

1. Go to Facebook Settings & Privacy
2. Click "Settings" then "Apps and Websites"
3. Find Event Gallery
4. Click "Remove" to revoke access

7.2 Other Social Platforms

For other social platforms, visit your account settings on that platform to manage connected apps and revoke access.

8. Client/Visitor Data

If you are a client or visitor who accessed a photographer's gallery:

• Your access is managed by the photographer who shared the gallery with you
• Contact the photographer directly to request removal from their gallery
• For privacy concerns, you may also contact us at privacy@photoreflect.com

9. Data Export

Before deleting your account, you may request a copy of your data:

• Photos: Download directly from your galleries
• Account data: Request an export via Account Settings or by contacting support

Data exports are typically provided within 30 days of request.

10. Contact Us

For data deletion requests or questions about this policy:

PhotoReflect LLC
1101 Summit Avenue
Plano, TX 75074
Email: support@photoreflect.com
Phone: 866-554-2344

Please include all relevant information so we can assist you with your request promptly.